Client Relationship Specialist

Position Title: Client Relationship Specialist  

Job Location: Little Rock, AR

Job Type: Full Time

Industry: Fintech, Banking  

Industry Experience: 1- 3 Years (Relevant combination of Education & Experience)

Who We Are:

BOND.AI is a forward-thinking human-centered AI platform, powered by the world’s first Empathy Engine®. It helps financial institutions (FI) & employers intimately understand user behavior and nudge them towards improving financial health. BOND.AI products helps increase user engagement, lifetime customer value and most importantly helps monetize data for FIs and employers.  

What We Are Looking For:  

Are you a dynamic, forward-looking individual who thrives in a fast-paced and agile environment? Are you passionate about exceeding client expectations and driving exceptional experiences? We are on the lookout for a client relationship specialist who not only understands the intricacies of the fintech landscape but is also adept at navigating ambiguity, collaborating seamlessly across teams, and innovating on the fly. If you're ready to embrace challenges, pioneer change, and make an impact in the world of fintech, this role is tailored for you.

With this we are searching for a dynamic individual to join our passionate team and drive excellence in client relationships. The ideal candidate is a results-driven professional with a strong background in financial services, exceptional communication skills, and a proven ability to navigate complex financial landscapes. As a Client Relationship Specialist, you will play a pivotal role in shaping our clients' partnership success while contributing to the growth and innovation of our fintech solutions.

What You’ll Do:

1. Client Relationship Management:  Act as the primary point of contact for assigned clients, maintaining regular communication to understand their needs, goals, and challenges. Build and nurture strong, long-lasting relationship based on trust and empathy. Act as the main point of contact for client inquiries, concerns, and escalations, and ensure timely and effective resolution.

2. Client Onboarding & Support: Guide new clients through the onboarding process, ensuring smooth transition and a comprehensive understanding of our solution and platform. Extensive support to all the members at client location and be available for any assistance required.  

3. Cross Functional Collaboration: Partner Closely with Sales and Product development teams to convey client feedback, identify areas of improvement and contribute towards enhancement of our products & services.

4. Product Knowledge & Problem Solving: Develop in depth understanding of our Products and stay up to date with the developments. Effectively communicate product features and benefits to clients. At the same time analyze complex situation and provide valuable insights and recommendation based on your strong product knowledge.

5. Client retention & Expansion: Proactively identify opportunities to expand and deepen client relationship by introducing new financial offerings and upselling relevant products. Monitor Client performance, track key metrics and implement strategies for client retention.  

What You’ll need:

Unleash Agility: In our fast-paced fintech ecosystem, you'll be part of an agile team that responds to market shifts swiftly. Your ability to adapt, pivot, and stay ahead of the curve will be the key to delivering unparalleled client service.

Client-Centric Mindset: You'll be the champion of our clients' needs, transcending traditional service paradigms. We're not just about addressing issues; we're about understanding aspirations and tailoring solutions that anticipate our clients' financial dreams.

Collaboration in Your DNA: The boundaries between teams are fluid, and your role as a Client Relationship Specialist will involve seamless collaboration with cross-functional experts. Your insights will feed into our iterative product development, ensuring we're always aligned with our clients' evolving expectations.

Innovate, Iterate, Influence: Embrace innovation as a daily mantra. Your creativity and analytical skills will not only resolve client concerns but will also drive product enhancement ideas that influence our roadmap and redefine the fintech landscape.

Client Journey Architect: Redefine the client journey from discovery to advocacy. Through personalized interactions and strategic touchpoints, you'll craft a narrative that turns clients into advocates and propels our business forward.

Fintech Sherpa: As the go-to resource for clients, you'll master our offerings, demystify complexities, and educate clients with the finesse of a true industry trailblazer.

Added Bonus if you have:

• Banking or financial industry experience 
• Experience working with basic technical issues in a banking environment.

What We offer You:

• Competitive Salary & Retirement Benefit Match

• Comprehensive Health & Wellness Plan
• Inclusive and Diverse Workforce
• Dynamic & Innovative Work Environment
• Opportunity to work with one of the top 100 Fintech fast-growing company.

If you are a motivated and proactive individual with a passion for client success and fintech innovation, we invite you to apply for this exciting opportunity to contribute to our dynamic team. Join us in shaping the future of financial wellness!!

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